At crystalgiftsworld, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a refund and return policy as outlined below.
1. Return Period
You have 30 days from the date of delivery to return your item for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it, along with the original packaging.
2. Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
3. Non-Returnable Items
Some items are non-returnable, including personalized products and gift cards. Please ensure you check the product description before making a purchase.
4. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. How to Initiate a Return
To initiate a return, please contact our customer service team at support@crystalgiftsworld.com with your order number and details about the item you wish to return.
